Returning costumes
If you have one or two boxes returns are via a Parcel Shop. If you have 3 boxes or more, we can arrange a collection from you.
If you have one or two boxes
Returns are easy via your local Parcel Shop.
Your booking will have a link to start your return. Simply follow the link and you'll get a QR code you can show at your local Parcel Shop and they'll take care of the rest. You can also print your own return labels if you'd prefer.
Costumes need to be returned in their correct bag, with hanger and any accessories and packed neatly in the box.
Seal the box securely and make sure any old labels are removed.
If you have three boxes or more
We won't include labels as it's usually easier to get DPD to collect from you. (You can still return via a parcel shop - just let us know).
Let us know if you want DPD to collect. We'll book your collection in and you'll get a confirmation from them.
Costumes need to be returned in their correct bag, with hanger and any accessories and packed neatly in the box.
Seal the box securely and make sure any old labels are removed. The collecting driver will bring your return labels with them.
On the day of collection you'll get a one-hour collection time slot from DPD.