The best way to contact us is to email.
We normally reply within two hours during office hours, and as soon as we can at other times.
It's a bit nicer than calling you by your email address!
Information we or others collect
Browsing our site
By simply browsing our site, we do not collect any personally-identifiable information about you unless you log in. We use Google Analytics to see how many people visit our site and how they use it. Data collected includes your ISP and approximate location, browser, device, screen resolution, pages visited and the first two bytes of your IP address. You can find out more here.
Apart from this, we store some cookies on your computer which allow the functionality of the site to work. A session cookie allows you to use the shopping basket, a CSRF token which allows us to protect and verify your session and the start and end dates of your hire. None of these cookies contains personal information.
Creating an account or logging in
If you create an account or log in to our site, you will share some personal data with us. This includes your name, email address and profile picture. If you log in via Google or Facebook, they will be aware each time you log in to our site. We use Auth0 to manage our authentication so this information is shared with them. Auth0 do not know your passwords or have access to your booking or financial details. You can find out more here.
If you use the search functionality you might send some personal data to us. If you are logged in, this will include your username, costumes you have looked at and might include your booking history. We use this data to provide better search results to you as well as to understand better what our customers are looking for and how they are using our site. We use Algolia to manage our search functionality so this information is shared with them. Algolia do not have access to your financial details. You can find out more here.
Emailing us or enquiring about a costume
If you email us or use the contact forms, you will share with us certain information. This will include your email address and could also include your name and any other details you tell us within the message. Only key members of our staff can read these messages and we will only use the details you provide to enable us to fulfill your request (for example, giving you details about suitable costumes).
Subscribing to our Newsletter
If you subscribe to our Newsletter, you will share with us certain information. This will include your email address and your name. We will only use these details to send you our newsletters, which you can unsubscribe from at any time. We will not use these details for any other purposes. We use Sender to send our newsletters and by subscribing you will share with them your email address and name. You can see how they use your details here. We do not disclose any of your details to Sender unless you subscribe to our newsletter.
Hiring Costumes from us
If you hire costumes from us, we will collect personal information about you. This will include your name, your address and your email address. You may also tell us other details as part of the ordering process. With these details we will also store a record of correspondence we have had with you, invoices we issue (including when and how they were paid) and any items you order from us. We store this information securely within the EU and only key members of staff have access to it. We use the information to provide our services to you, keep you informed, and help us tailor our services better to the needs of our customers. Your name, address and possibly email and phone number will be shared with our couriers to allow them to deliver our costumes to you. We do not disclose any of your details to our couriers unless you place a booking with us.
Making a Card Payment
We use Stripe to take credit and debit card payments. If you pay us by card, Stripe will collect certain personal details about you. This can include your name, address, payment details and what you are buying. Stripe will share some of these details with other financial, government and law-enforcement organisations -for example your bank- to enable the transaction to go through. You can find out more here. We do not disclose any of your details to Stripe unless you initiate a card payment.
Disclosing your details to others
Your personal details are your property. Apart from the instances listed above, we do not disclose your details to anyone. There is a possibility we could be obliged by law to disclose information about you. This is highly unlikely as we hold very little personal information. If it did happen, we would fight the request as best as possible. If we were still obliged to comply, we would only disclose the bare minimum possible to comply.
Questions, requests and updates
If you have any questions about how your data is used, need to update any of it or would like a copy of the data we hold on you, please contact us.