Frequently Asked Questions
How do I hire dance costumes?
We make it really simple to hire your dance costumes.
Just find the costumes you like and enter your dates - these are the dates that you will have the costumes.
You can then see our available sizes for those dates. Add the costumes to your basket and follow the instructions.
Once you have paid, you'll receive a confirmation email with a link to your booking. This tells you everything about your booking.
We'll send you an email when we ship your booking, so you know everything is on the way.
What are your costumes like?
We stock a wide range of high quality dance costumes.
All our costumes are stored securely in our clean, dry, climate-controlled warehouse with the majority hung in costume bags on rails.
We have a constant cycle of updating, improving and expanding our hire stock.
Costumes are thoroughly checked and our systems monitor how many hires each individual item has been on.
When we think something is past its best, we retire it from stock and replace it with something better.
How do I pay?
You can pay securely using either your debit or credit card or Apple Pay or Google Pay.
If you have just paid a deposit and select that you want us to automatically debit the remainder when it comes due, we will use the card details that you used to pay your deposit.
How do you deliver?
Costumes are delivered via Parcel Force.
When we dispatch your order, we will send you an email with a tracking link so you can follow the progress of your delivery.
Most costumes are packed in costume bags and include hangers.
How long can I hire costumes for?
The prices displayed are for our standard hire which is for up to 14 days.
This can be extended up to 21 days for an additional 50% or up to 28 days for an additional 75%.
Simply select a later end date on our calendar. Your basket will then calculate any extended hire fees.
Do you deliver to the Highlands, Islands and Northern Ireland?
Yes we do, but it might take a little longer for your costumes to arrive!
There might be an extra charge for this which will be worked out after you have checked out as it depends on the weight of your booking and where it is being delivered to.
If you want us to deliver somewhere else or want an indication of time and cost, just contact us.
Can I make changes after I book?
Yes, we know that things change!
You can make alterations at any point. Just follow the instructions in your booking.
I want a costume you don't have
We are constantly increasing our stock, so what you are looking for might already be on its way to us or we might be thinking of adding it.
Just contact us and let us know what you are looking for and we'll see what we can do.
During your hire
How do I return your costumes?
Return postage is included with your booking.
Simply put the costumes back in the box we sent them in, close it securely and attach the returns label.
Take the box to your nearest Post Office or Parcel Force depot and they will take care of the rest. Return postage is already paid.
Should I wash the costumes?
No - do not wash our costumes!
A lot of them require specialist cleaning and washing them could damage or destroy the costume.
What about the Environment?
Hiring costumes is better for the environment than buying new costumes.
We also try to minimise our impact on the environment at every step of the way.
Our boxes are made from cardboard from sustainable sources that can be recycled. Our packaging tape is paper-based and completely biodegradable. We eliminated single-use plastic in 2018 - our mailing bags are made from sugar starch.
Can I visit you?
If you are near Bristol or just passing, we'd love to see you - we've always got tea and coffee on the go!
You might want to pick costumes for your next show, try some bits on or just say hello!
Please contact us to make an appointment first.