Frequently Asked Questions
How long can I hire costumes for?
Our standard hire is up to 14 days.
This can be extended up to 21 days for an additional 50% or up to 28 days for an additional 75%. Simply select the end date you require when booking.
If you require costumes for longer than this, you will need to contact us.
Are your costumes old and yucky?
No! We take great pride in the quality of our costumes.
We have a constant cycle of updating and improving our stock. Every costume is thoroughly checked and our systems monitor how many hires each individual item has been on. When we think something is past its best, we retire it from stock and replace it with something better.
I want a costume you don't have!
We are constantly increasing our stock, so what you are looking for might already be on its way to us or we might be thinking of adding it.
Just contact us and let us know what you are looking for and we'll see what we can do.
What are your environmental credentials?
We try to minimise our impact on the environment at every step of the way.
Our boxes are made from cardboard from sustainable sources that can be recycled. Our packaging tape is paper-based and completely biodegradable. Our offices are powered exclusively by renewable energy.
We are on course to eliminate single-use plastic from what we do by the end of 2018 and are always looking for ways to minimise our impact further.
How do I pay?
You can pay securely using most debit or credit cards.
If you have just paid a deposit and select that you want us to automatically debit the remainder when it comes due, we will use the card details that you used to pay your deposit.
How are costumes delivered?
Costumes are delivered via Parcel Force.
When we dispatch your order, we will send you an email with a tracking link so you can follow the progress of your delivery.
Most costumes are packed in costume bags and include hangers.
Do you deliver to Northern Ireland, the Highlands or the Scottish Islands?
Yes we do, but it might take a little longer for your costumes to arrive!
There might be an extra charge for this which will be worked out after you have checked out. It depends on the weight of your booking and where it is being delivered to.
If you want us to deliver somewhere else or want an indication of time and cost, just contact us.
Can I make changes to my booking?
Yes! Simply contact us and let us know what you would like to adjust.
Should I wash the costumes?
No! A lot of our costumes require specialist cleaning, so please do not wash them.
How do I return the costumes?
Return postage is included with your booking.
Simply put the costumes back in the box we sent them in and attach the returns label that came with the costumes.
Take the box to your nearest Post Office and they will take care of the rest. Return postage is already paid.