The best way to contact us is to email.
We normally reply within two hours during office hours, and as soon as we can at other times.
It's a bit nicer than calling you by your email address!
We make it really simple to hire your dance costumes.
Just find the costumes you like and enter your dates - these are the dates that you will have the costumes.
You can then see our available sizes for those dates. Add the costumes to your basket and follow the instructions.
Once you have paid, you'll receive a confirmation email with a link to your booking. This tells you everything about your booking.
We'll send you an email when we ship your booking, so you know everything is on the way.
We stock a wide range of high quality dance costumes.
All our costumes are stored securely in our clean, dry, climate-controlled warehouse with the majority hung in costume bags on rails.
We have a constant cycle of updating, improving and expanding our hire stock.
Costumes are thoroughly checked and our systems monitor how many hires each individual item has been on.
When we think something is past its best, we retire it from stock and replace it with something better.
You can pay securely using either your debit or credit card or Apple Pay or Google Pay.
If you have just paid a deposit and select that you want us to automatically debit the remainder when it comes due, we will use the card details that you used to pay your deposit.
Costumes are delivered via DPD.
When we dispatch your order, we will send you an email with a tracking link.
DPD will tell you a 1 hour timeslot when they will deliver to you as well as give you the option to deliver to your neighbour.
Most costumes are packed in costume bags and include hangers.
The prices displayed are for our standard hire which is for up to 14 days.
This can be extended up to 21 days for an additional 50% or up to 28 days for an additional 75%.
Simply select a later end date on our calendar. Your basket will then calculate any extended hire fees.
Yes we do, but it might take a little longer for your costumes to arrive!
There might be an extra charge for this which will be worked out after you have checked out as it depends on the weight of your booking and where it is being delivered to.
If you want us to deliver somewhere else or want an indication of time and cost, just contact us.
Yes, we know that things change!
You can make alterations at any point. Just follow the instructions in your booking.
We are constantly increasing our stock, so what you are looking for might already be on its way to us or we might be thinking of adding it.
Just contact us and let us know what you are looking for and we'll see what we can do.
Return shipping is included with your booking.
You'll receive an email giving you full instructions.
Simply put the costumes back in the box we sent them in and close it securely.
Take the box to your nearest Parcel Shop and they will take care of the rest.
Just let us know and we'll do our best to send out a different size to you.
No - do not wash our costumes!
A lot of them require specialist cleaning and washing them could damage or destroy the costume.
These things happen. Please let us know as soon as you become aware so we can resolve this with you.
Hiring costumes is better for the environment than buying new costumes and we take it even further...
Costume Source is the world's first Carbon Neutral dance costume hire company.
Our boxes are made from cardboard from sustainable sources that can be recycled. Our packaging tape is paper-based and completely biodegradable. We eliminated single-use plastic in 2018 - our mailing bags are made from sugar starch.
If you are near Bristol or just passing, we'd love to see you - we've always got tea and coffee on the go!
You might want to pick costumes for your next show, try some bits on or just say hello!
Please contact us to make an appointment first.